Frequently Asked Questions

A Paladin is an archaic word for a knight. In the past Charlemagne, king of the Franks, referred to his knights as Paladins.

We also like to think of ourselves as heroic knights battling against pests everywhere.

We’re locally owned and owner operated.

We promise exceptional customer service and great prices.

We don’t use contracts to keep our customers, but instead keep people by the quality of our service.

Also, many of our competitors utilize the same treatments whenever they come out. This is problematic because pests will gain an immunity to the same treatments being done over and over again.

We change our products and procedures every three months to ensure maximum effectiveness.

We do not charge for inspections.

Want to see our other prices, visit our transparent pricing page.

No. We don’t use any contracts at Paladin Pest Control.

Instead, we use a non-binding agreement to help you lock in a discounted price and maintain a spot on our schedule.

No problem.  You can easily get your account number or reset your password online.

Simply go to this page:
https://paladinpestcontrol.fieldportals.com/forgotPassword

Once you are there, you can enter your phone number or email to access your account number and reset your password.

It’s super easy.

You can also contact us with any issues.

Yes. If you are on autopay, we have the option of setting up payment so drafts come out on a monthly basis to spread out the cost of our quarterly services.

No. We don’t have any fees for canceling.

We’re sad to see you go, but canceling is easy at Paladin Pest Control.

Simply reach out to us via phone or email before your next service and we can finalize your cancellation.

All our products are EPA approved, and applied by certified technicians. We emphasize safety by keeping our sprays close to the foundation and using baits in the yard.

Doing this allows us to take care of bothersome pests like spiders and ants, but protect helpful insects like bees and butterflies.

We guarantee all our services, so if the bugs come back, we will return at no additional cost.

You will receive an email 3 days before service, and be contacted the day before as a reminder.

We will also contact you again when we are on our way to service your property.

Our products only last up to 3 months, so a one-time service will only provide temporary relief from pests.

We recommend setting up a quarterly or bi-monthly plan to keep you protected year round.

Since we don’t experience harsh winters in Central Texas, the insect population never takes a hit. When freezing weather comes, pests will often rush into a home seeking shelter and warmth.

Rats and mice are also prevalent during the winter, and doing service will allow the technician to inspect for openings that rodents may be able to enter through.

It is recommended that you leave your pets inside for 30 minutes after service is completed to allow our product to dry.

No. You do not have to be home for service.

An interior treatment is only effective if there is already an infestation in the home.

After the initial service, we will continue to treat the exterior of your home and inside the walls. This will prevent 99% of your pest issues.